Terms & Conditions
The following terms and conditions (collectively the "Terms and Conditions") govern the sale of all products by Streamline Distributors (Streamline, also "Seller") to its customers (also "Purchaser"). Purchaser's acceptance of these terms and conditions shall be made by either (i) Purchaser providing a purchase order number to Streamline or (ii) Purchaser's acceptance of any Product from Streamline, whichever occurs first.
Price, Specifications and Availability
Unless otherwise specified, all prices do not include any applicable sales taxes, freight and/or insurance charges. Prices are subject to change without prior notice and will be established at time of order. Order acceptance and sale by Streamline occurs at time of shipment. All products are subject to availability. Prices for backordered Products are not guaranteed. Streamline is not responsible for any errors or omissions.
All sales are to be prepaid, COD by cheque or by Credit Card (Master Card or Visa). Personal and bank counter cheques will not be accepted. In the event that any action or suit is instituted to collect amount due on our accounts, Purchaser agrees to pay all legal and collection fees in addition to the amount owed plus interest charges.
All shipments are F.O.B. our warehouse in Calgary, AB by Purolator or UPS (courier). All prices will be on freight extra basis, i.e. customers have to pay for all related shipping charges. Customers have the option of arranging their own shipments by arranging their own courier pickup, in those cases no shipping fees will be charged by Streamline. Other than these cases, all shipments will be shipped via ground using a courier/trucking company selected by Streamline.
Any additional freight related charges incurred during deliveries (including but not limited to residential address, rual areas, tailgates fees) are extra and will be charged back to customers in subsequent invoices.
Customers must report any shipping discrepancies or damages to the courier company and Streamline immediately no later than 24 hours after the receipt of the shipment.
Risk of Loss
All items purchased from Streamline are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You may request Insurance on any shipment sent from Streamline on basis of $3.00 for each $100.00 in value.
Billing and Shipping Discrepancies
These include lost shipments, short shipments, wrong sales, wrong shipments and pricing/invoice errors. Purchaser may request an RMA or credit memo, as applicable, for verified billing and shipping discrepancies within ten (10) calendar days of invoice date. Such notice shall be reasonably detailed and shall specify the discrepancy. Failure to give such notice within the time specified herein shall be deemed a waiver of Purchaser's rights to claim such discrepancy.
Streamline makes no warranties, either express, implied or statutory, including but not limited to, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, whatsoever. All information is provided to purchaser "as is". Purchaser understands and acknowledges that products sold by Streamline are not to be used for aviation, medical, lifesaving, life-sustaining or nuclear applications.
Any wear and tear to packaging boxes during transit will not qualify for replacement or credit. If the products are physically damaged during shipping, it is the customers' responsibility to call the courier for an inspection immediately. Please inform Streamline Calgary: 800-285-8303 within 24 hours; this will avoid any unnecessary delays. If this procedure and time frame cannot be complied, the warranty of such products may be voided.
Unless otherwise specified, all products are sold with a one year parts & labour warranty against defects in material and workmanship. This warranty does not cover defects caused by misuse or physical damages via shipping or by the customer. There is no implied warranty that the products will fit any particular purpose. Streamline will not, whether expressed or implied, be liable for any damages resulting from the use of our products. All warranty returns are subject to the RMA return policy as below.
WD Hard Drives: 1-800-832-4778 (http://www.wdc.com)
Trendnet International: 1-866-845-3673 (http://www.trendnet.com/support)
RMA Return Policy
Prior to shipping products back to Streamline, a Return Merchandise Authorization (RMA) number must be obtained. In order to process your RMA return promptly, the products must be returned prepaid to our warehouse with the following:
1. A copy of the original invoice or packing slip showing the serial number.
2. A brief note describing the problem and defective symptoms.
3. All manuals, accessories and original packaging.
Improper packaging, physical damage, or alteration of serial numbers will void all warranties. All goods returned for warranty that are found to be non-defective (or damaged as a result of misuse including static discharge) will be shipped back to the customer collect. A service fee of $30.00 per item may be applied.
Returns for Credit
No items will be accepted as returns for credit after 30day and without prior approval.
Software is non-refundable for credit or non-exchangeable once sold. Defective software media will be replaced only within the first 30 days from the invoice.